Use our Frequently Asked Questions to find the answers some common queries about EMC's print and download publications, courses & consultancy, magazine subscriptions and much more.
If you can't find the answer to your question, please email Lucy.
Click on 'Account sign in' (top right-hand corner).
Click on 'Forgotten your password?' and you will be sent an automated email with a link to enable you to change your password.
Please note: If you have forgotten the username or password you created to access the emagazine or MediaMagazine student areas, please see 'sign in' to your account (see button, top right), go to 'My Account' and click 'Update emagazine/MediaMagazine username and password'. If you have further queries, please email Lucy.
Sign in to your primary account (top right hand corner).
You will then be able to update your primary account details including username and password.
If you have any difficulties, please email Lucy.
No. The emagazine or MediaMagazine username and password you set will only give access to the student (subscription) area of the website.
Only when signed in to your account via the 'Account sign-in' button (see top right) will you be able to buy and download publications, book courses, apply for conference places, manage your magazine subscriptions.
It's important to keep access to the main account and student areas separate. Signing you out of your account before you sign in to a magazine student area ensures your account details are kept secure.
You will first need to register an account by clicking on the 'Account sign in' button in the right-hand corner.
Once registered, sign in to your account.
(Please note: if you are signed in to the emagazine or MediaMagazine student area, you will not be able to buy publications. Sign in to your account first via the 'Account sign in' button.)
If you have registered and signed in as a UK school, you will be offered the option to pay securely by debit card or credit card or to request an invoice.
If you have registered and logged in as an individual, you will be offered the option to pay securely by debit card or credit card.
If you are buying publications for a school outside the UK, you will be able to buy download publications and subscriptions to the magazine web only packages with a debit or credit card. If you want to buy a print publication or magazine subscription, please call 01634 290175.
When signed in to the emagazine or MediaMagazine student area, you will be unable to buy publications, apply for course places etc. You will need to sign into your account via 'Account sign in' (top right of the screen).
You can download copies of receipts for any purchases made on the English and Media Centre website.
Please contact EMC publications with any queries about orders for print publications.
PO Box 105 Rochester
Kent ME2 4BE
Tel: 01634 729835
Fax: 01634 290175
For editorial queries and comments, please contact Lucy.
You will need the voucher code you were sent when you subscribed to the magazine website package.
Set your magazine username and password to enable your students to sign in to the emagazine or MediaMagazine student area. Please do not use the same username and password as for the account you use to purchase EMC publications, subscriptions etc.
You can keep this username and password from year to year, provided you have an active subscription. If at any point you want to change it, sign into your account and select the 'Update emagazine/MediaMagazine username and password option'.
Please email Lucy if you have any difficulty.
To buy print publications to be sent to a school outside the UK, please contact the English and Media Centre's distributors so that you can be given a price including postage and packing.
We will let you know the exact date bookings will open for each Conference via email, the magazines and our course programme.
The following is intended only to give an approximate idea of when each Conference is usually held and when bookings open:
The Conference usually takes place in mid-October. Bookings open early June.
The Conference usually takes place in the second half of the autumn term. Bookings open early July.
The Conference usually takes place in February. Bookings open early November.
Email Barbara with any queries or comments about the emagazine Conferences.
Email Jenny with any queries or comments about the MediaMagazine Conferences.
Bookings for Conference places can be cancelled without penalty up to approximately 5 weeks before the Conference. Places cancelled after this date will be subject to a charge:
Exact dates for this year's Conferences are given in the 'Important Info' tab when bookings open online .
Email Emma for further help or to cancel or amend your Conference booking.
EMC advisory staff work with departments, schools and LEAs on both short and longer term projects. Contact Kate Oliver by email or telephone: 020 7359 8080 to discuss your particular requirements.
We require 10 working days’ notice of cancellation, otherwise payment in full will be due. However, teacher substitutions can be made at any time.
Please email Fran with any queries about your course booking.
Please email Fran with any queries about course bookings. If your query is about an application you have made through the website for a place on a course, please quote your order number.
If your query is about the content of a course, please email Kate
For editorial queries or comments about publications, please email Lucy
If you have any difficulties, please email Lucy.
No. You will need to use different usernames for each magazine – you could just add 'emag' and 'mm' to distinguish the two usernames. You can use the same password for each.
Here are some of the reasons you might be having difficulty logging in to the emagazine/MediaMagazine student (subscription) area:
If you need further help, please email Lucy.
To download the PDF/Video PDF publication to your computer, click on the PDF icon to begin your download.
Your publication will download to the location specified in your browser settings, for example your desktop or a folder called 'Downloads'.
If you try to open a file before it has finished downloading you will get an error message.
To use a download publication, you must open it in Reader 8 or above.
Do not try to use the file in your internet browser (Safari, Explorer, Chrome, Firefox etc.).
We recommend that once you have downloaded your publication you make a local back up to avoid having repeatedly to download very large files. However, should you need to download your publication again, sign in to your primary account on the English and Media site and go to 'My Account'.
If you have any further queries, please email Lucy.
EMCdownload is no longer an active purchasing site.
Previously purchased downloads will not be transferred to accounts on the new site.
EMCdownload will remain available as an archive site until Dec 2015 so that previously purchased downloads can be downloaded and saved.
You will need Adobe's free program Acrobat Reader 9 or above. You can download the latest version here.
To view and print EMC's downloadable Video PDF publications, you will need the following programs:
Acrobat Reader 9 or above. Download the latest version here.
Flash player Download the latest version here.
Your PDF/Video PDF publication will be stored in your account on the English and Media Centre website.
To access your downloads:
This depends on the preferences set in your web browser.
First make sure you have saved the file to your desktop. Do not try to use the file in your internet browser (Safari, Explorer, Chrome, Firefox etc.) As the Video PDF files are large they can take some time to download (how long will depend on the speed of your internet connection and the time of day you are downloading the file – early morning will be quicker than in the middle of the day – but allow about 1 minute per 20MBs). If you try to open a file before it has finished downloading you will get an error message.
To view and print PDFs and Video PDFs, please ensure you open them with Acrobat Reader 9 or above.
You can download the latest version of this free application by clicking here.
Follow the instructions to install the latest version of the Adobe Reader program. Once it is installed and you have agreed the license, open the program. Don’t just double click on the PDF icon as it may open the file in your old version of Reader.
Go to ‘File – Open’ and navigate your way to the PDF you have downloaded.
Move your cursor onto the video image. Click and the video will begin to play within the page.
To play the video clips to a whole class you will need a computer, data projector and screen.
Position the cursor on the video image.
This will bring up a floating window. Select ‘Fullscreen’.
To exit full screen mode, click the escape button on your computer or right/‘Control+click’ to bring up the floating menu again and choose ‘Exit fullscreen’.
Click here to download notes on how to solve this problem.
For help with download publications, please email Lucy
You may also find the following FAQs helpful:
If you have bought a download publication by mistake, please contact Lucy by email within 48 hours of purchase.
Refunds are given at the Centre's discretion.
The English & Media Centre will grant site licences on all CDs and DVD at no extra cost. This means that you can use them on PCs or on VLEs, or copy them for use exclusively within your school/college. It is not permitted to pass on materials outside your institution in any form – electronic or otherwise. The English & Media Centre does not offer technical support for any installation process.
Where a publication is described as ‘photocopiable’, permission is granted to reproduce the materials for personal and educational use within the purchasing institution (including its Virtual Learning Environments and intranet). Redistribution by any means, including electronic, will constitute an infringement of copyright.
If you've browsed the FAQs and have not found the answer to any difficulties you are having with the website (registering your school, choosing passwords for your magazine subscriptions, downloading resources and using download publications), please email Lucy